City of Franklin Launches Online Citizen Services ePermitting Portal


Launches Online Citizen Services Permitting Portal 

Apply Now at: 


OpenGov | Citizen Services 

The City of Franklin partnered with OpenGov to create an online permitting and code enforcement platform, known as Citizen Services, to better serve Franklin residents and developers. Citizen Services streamlines permitting & expedites review time, whether the project is a simple backyard shed, or a multi-million dollar warehouse development.  

The global pandemic placed a spotlight on the need for a safe, time-sensitive, and all-inclusive online permitting solution, for when offices are closed to the public and employees are working remotely. In today’s day and age, society demands a faster pace. Citizen Services allows real-time feedback on requests, 24/7 payments, and instant inspection results. 

What’s included in Citizen Services? 

• Permitting: Building (residential & non-residential), Signage, and Right-of-way cuts 

• Plan Commission Petitions (Coming Soon): Annexations, Rezoning, Subdivision Platting, Site Development Plans, etc. 

• Board of Zoning Appeals Petitions: Variances, Special Exceptions and Administrative Appeals 

• Code Enforcement: File a complaint

Get started on your next project, today! Create an account and APPLY ONLINE NOW*.

For questions or if you are having trouble using the Citizen Services portal, please contact the Department of Planning & Engineering (317) 736-3631, Monday through Friday, 8AM-4PM.

*The City of Franklin Department of Planning & Engineering is no longer accepting in-person/hard-copy applications.